Find answers to the most common questions about ReplyLink and its features.
ReplyLink is an Instagram automation platform that helps creators and businesses convert comments into direct message conversations. When someone comments on your Instagram post, ReplyLink can automatically send them a personalized direct message.
ReplyLink offers several pricing tiers starting at $29/month for the Basic plan. We also offer Professional ($79/month) and Agency ($199/month) plans with additional features. See our [pricing page](/pricing) for current rates and features.
Yes, we offer a 14-day free trial with full access to all features. No credit card is required to start your trial.
The Basic plan supports 1 Instagram account, Professional supports up to 3 accounts, and Agency allows up to 10 accounts. Enterprise plans with additional accounts are available.
Yes, ReplyLink uses Instagram's official API and complies with their terms of service. We use secure OAuth authentication and never store your password.
When used properly, ReplyLink should not put your account at risk. We implement sending limits, natural delays, and other safeguards to ensure your automation appears natural and complies with Instagram's guidelines.
Instagram is aware that businesses use approved partners like ReplyLink for account management. Our integration is transparent and uses official API channels, not scraping or unauthorized methods.
If you change your Instagram password, you'll need to reconnect your account in ReplyLink. Your automations will be paused until you reconnect.
ReplyLink typically detects new comments within 1-5 minutes of posting, depending on API refresh rates and current system load.
Yes, you can create post-specific automations with unique message templates for each post or category of posts.
Yes, one of the main benefits of moving conversations to DMs is the ability to include clickable links, which aren't possible in comments.
Messages are sent through your Instagram account and appear as regular DMs. However, we recommend adding personalization and natural delays to make interactions feel authentic.
Yes, ReplyLink provides comprehensive analytics including open rates, response rates, link clicks, and conversions for all your automated messages.
Our team monitors Instagram's API changes closely and updates ReplyLink promptly to maintain compatibility. If significant changes occur, we'll notify you and provide guidance.
Yes, ReplyLink uses industry-standard security practices including encryption, secure authentication, and regular security audits. We never share your data with third parties.
Yes, you can export analytics data, user lists, and conversation histories from your dashboard in CSV or JSON format.
Yes, we offer integrations with popular CRMs, email marketing platforms, and e-commerce systems including Zapier, Mailchimp, HubSpot, and more.
You can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period.
Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, while downgrades take effect at the end of your billing cycle.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. Enterprise customers can arrange for invoice payments.
No, all plans are month-to-month with no long-term commitment required. We also offer discounted annual plans if you prefer to pay yearly.
Check these common issues:
If you're having trouble connecting your Instagram account:
To prevent messages from being flagged as spam:
If you need further assistance:
If your question isn't answered here, please [contact our support team](/contact-us) and we'll be happy to help.
Get started with ReplyLink in just a few minutes by following this step-by-step guide.
Understand the core technology and processes behind ReplyLink's Instagram automation system.
Learn about ReplyLink's core feature that converts Instagram comments into direct message conversations.