Privacy Policy

Last updated: June 13, 2025

1. Introduction

ReplyLink ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Instagram automation service, including the conversion of Instagram comments into direct messages.

2. Information We Collect

We collect the following types of information:

  • Account Information: Email address, Instagram user ID, and workspace-related metadata.
  • Instagram Data: Public comments, posts, story replies, and message triggers (via Instagram Graph API, with user permission).
  • Payment Information: If applicable, we collect billing details, though payments are handled via third-party providers (e.g., Stripe, Razorpay).
  • Usage Data: Log data, IP addresses, browser details, and analytics events for improving service experience.

3. How We Use Your Information

We use your data to:

  • Automate DM responses based on Instagram comments
  • Provide and maintain the service
  • Communicate with you about updates and support
  • Detect and prevent fraud or misuse
  • Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We only share your data with:

  • Instagram/Facebook APIs as authorized by you
  • Service providers (e.g., hosting, analytics, payment processing)
  • Authorities if required under applicable law

5. Data Retention

We retain your information only as long as necessary for providing our services and fulfilling the purposes outlined in this policy. You may request deletion of your account and associated data by contacting support@replylink.com.

6. Security of Your Data

We use administrative, technical, and physical security measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Data Rights

You have the right to:

  • Access, update, or delete your data
  • Withdraw consent to data processing (e.g., revoke IG permissions)
  • Request data portability
  • File a complaint with a data protection authority

8. Third-Party Services

Our platform integrates with third-party services such as Meta’s Instagram Graph API and payment providers. Your use of such services is subject to their own privacy policies.

9. Cookies and Tracking

We use cookies and similar tracking technologies to improve user experience and analytics. You can control cookie preferences through your browser settings.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children. If we become aware that a child has provided us with personal data, we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@replylink.com.